Effective Date: 1 January 2025. This Privacy Policy applies to all Tada Game accounts and services at tadagame.bet. We may update it periodically — the date above reflects when it was last revised. Significant changes will be communicated by email to your registered address.
1. Introduction
Tada Game takes your privacy seriously — and not just because it is legally required. We believe Pakistani players deserve to know exactly what happens with their personal information when they use our platform, and we have written this policy in plain language to make sure that is actually possible.
This Privacy Policy applies to all personal data collected through tadagame.bet, including the casino, betting, poker, and all other products available on the platform. It covers data collected during registration, during account use, through payment processing, and through your interactions with our customer support team.
Tada Game is the data controller for all personal information described in this policy. That means we are responsible for deciding how and why your data is used, and we are accountable for protecting it. If you have any question about anything in this policy, our bilingual support team is available 24/7 at support@tadagame.bet.
In plain language: This policy tells you what information Tada Game holds about you, why we have it, who we might share it with, how long we keep it, and what you can do about it. Reading it fully is in your interest — it will not take long and it answers the questions most players actually have.
2. Personal Data We Collect
Tada Game collects personal data in three main ways: information you give us directly, information we generate when you use the platform, and in limited circumstances information from third-party sources for identity verification purposes.
Information You Provide Directly
- Registration data: Your full legal name, date of birth, Pakistani mobile number, and email address, provided when you create your Tada Game account.
- Identity verification documents: Copies of your CNIC (front and back), passport, or other government-issued identification when requested for KYC purposes.
- Payment information: Your mobile wallet number (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT, or partial card information for Visa/Mastercard transactions. Tada Game does not store full card numbers — those are handled by our payment processor under their own security protocols.
- Support communications: Records of your conversations with our support team, including chat transcripts, emails, and any documents you share with us to resolve an issue.
- Preferences and settings: The responsible gaming limits, notification preferences, and account settings you configure on the platform.
Information Generated Automatically
- IP address and approximate location at the time of login and account activity.
- Device type, operating system, browser version, and screen resolution.
- Session timestamps — when you logged in, how long you played, when you logged out.
- Betting and gaming activity — every game played, every bet placed, every win and loss recorded to your account.
- Deposit and withdrawal transaction records — amounts, timestamps, and payment method used.
- Bonus and promotional activity — which promotions you claimed and how you interacted with them.
- Cookies and similar tracking technologies (detailed in Section 6).
Tada Game does not collect sensitive personal data beyond what is necessary for identity verification and responsible gaming compliance. We do not collect religious, ethnic, biometric, or health information about our players.
3. How Tada Game Uses Your Personal Data
Every use of your personal data at Tada Game has a specific, legitimate purpose. We do not collect data we do not need, and we do not use data for purposes beyond what is described here.
| Purpose | Data Used | Why Necessary |
|---|---|---|
| Account creation & management | Name, DOB, mobile, email | To operate your Tada Game account |
| Age & identity verification | CNIC / passport, DOB | Legal obligation — 18+ compliance |
| Payment processing | Wallet number, bank details | To process PKR deposits and withdrawals |
| Anti-fraud & AML monitoring | Transaction history, IP, device | Legal obligation and platform security |
| Customer support | Account data, communications | To resolve your queries and complaints |
| Responsible gaming | Activity data, self-set limits | Player protection and legal obligation |
| Platform improvement | Aggregated usage analytics | To improve the Tada Game experience |
| Marketing (opt-in only) | Email, mobile number | Only with your explicit consent |
Tada Game does not use your personal data to make fully automated decisions about you that produce significant legal effects without human review. Automated systems may flag accounts for review (e.g., unusual transaction patterns), but final decisions about account suspension or restriction always involve human assessment.
4. Legal Basis for Processing
Tada Game processes your personal data on one of four legal bases depending on the specific processing activity involved:
- Contract performance: Processing necessary to operate your Tada Game account and deliver the services you have registered for — including processing bets, handling payments, and providing customer support.
- Legal obligation: Processing required to comply with applicable laws — including age verification (18+ requirement), anti-money laundering (AML) obligations, and counter-terrorism financing (CTF) monitoring.
- Legitimate interest: Processing that serves Tada Game's legitimate business interests and does not override your rights — including fraud prevention, platform security, and analytics used to improve the service.
- Consent: Processing based on your explicit, freely given, and withdrawable consent — principally marketing communications. You can withdraw consent at any time by contacting support or using the opt-out link in any communication we send.
Note on withdrawal of consent: Withdrawing consent for marketing will not affect the processing we conduct on other legal bases (contract, legal obligation, legitimate interest). Your account will continue to function normally.
5. Data Sharing and Third Parties
Tada Game does not sell your personal data to third parties. We do not share your information with advertisers or data brokers. Sharing happens only in the specific, limited circumstances described below.
Payment Processors
To process your PKR deposits and withdrawals, Tada Game shares the minimum necessary payment information with our licensed payment processing partners who handle Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card transactions. These partners are contractually bound to use your data only for the specific payment transaction and to maintain confidentiality.
Identity Verification Providers
For KYC purposes, Tada Game may use third-party identity verification services to validate CNIC details or other identity documents. These providers receive only the specific documents necessary for verification and are prohibited from using them for any other purpose.
Legal Authorities
Tada Game may be required to disclose personal data to law enforcement, regulatory, or tax authorities under applicable legal obligations. We will disclose only what is specifically required by the relevant legal process and will not disclose more than the minimum necessary.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of Tada Game's business, player data may be transferred to the acquiring entity. Any such transfer would be subject to the same privacy protections described in this policy, and registered players would be notified in advance.
Aggregated Analytics
Tada Game may share aggregated, anonymised analytics data that cannot identify individual players with business intelligence or platform improvement partners. This data is stripped of all personal identifiers before sharing.
We will never share your personal data with marketers, social media platforms, data brokers, or any third party for the purpose of targeting you with advertising not related to Tada Game's own services.
6. Cookies and Tracking Technologies
Tada Game uses cookies and similar technologies to operate the platform, remember your preferences, prevent fraud, and understand how players use the site. Below is a breakdown of the types of cookies we use and their purpose.
You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using Tada Game, though some personalisation features may behave differently. Strictly necessary cookies cannot be disabled as the platform cannot function without them.
7. Data Security
Protecting your personal data and your PKR balance is one of Tada Game's primary operational priorities. We implement multiple layers of technical and organisational security measures appropriate to the sensitivity of the data we process.
Specific Security Measures
- All data transmitted between your device and Tada Game's servers is encrypted using TLS (Transport Layer Security).
- Passwords are stored as salted cryptographic hashes — not as readable text — so even internal staff cannot see your password.
- Access to player personal data by Tada Game staff is restricted by role — only staff who need the data to perform a specific function can access it.
- Suspicious login attempts, unusual transaction patterns, and potential account takeover signals are monitored in real time by automated systems and flagged for human review.
- Player funds are held in designated accounts separate from Tada Game's operational funds.
- Regular penetration testing and security reviews are conducted to identify and remediate vulnerabilities.
Your role in security: No technical measure is a substitute for a strong, unique password. Tada Game will never ask for your password by email, phone, or chat. If you receive any such request claiming to be from us, please treat it as a phishing attempt and contact support immediately.
8. Data Retention
Tada Game retains your personal data only for as long as it is necessary for the purposes described in this policy or as required by applicable law. Different categories of data have different retention periods based on their nature and the legal obligations that apply to them.
- Account and identity data: Retained for the duration of your active account plus a minimum of 5 years after account closure, in accordance with anti-money laundering record-keeping requirements.
- Transaction records: Retained for a minimum of 7 years for financial compliance and audit purposes.
- Betting and gaming activity: Retained for the duration of your account plus 5 years, used for responsible gaming monitoring and dispute resolution.
- Support communications: Retained for 3 years from the date of the last interaction, or longer where a complaint remains open or escalated.
- Marketing consent records: Retained for 2 years from the date of last contact or until consent is withdrawn, whichever is earlier.
- Cookie and analytics data: Session cookies expire when you close your browser. Persistent analytics cookies are retained for up to 13 months.
When your data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you. Anonymised data may be retained indefinitely for aggregate statistical purposes.
9. Your Data Rights
You have meaningful rights over your personal data held by Tada Game. These rights are designed to give you genuine control — not just theoretical entitlements. Here is what you can do and how to exercise each right.
Right to Access
Request a copy of all personal data Tada Game holds about you. We will provide this in a readable format within 30 days.
Right to Rectification
Ask us to correct inaccurate or incomplete personal data. Some corrections may require identity re-verification.
Right to Erasure
Request deletion of your personal data where it is no longer necessary. Legal retention obligations may prevent complete deletion in some cases.
Right to Restrict Processing
Ask us to pause processing your data while a correction or objection is being resolved, without requiring full deletion.
Right to Data Portability
Receive a copy of the personal data you provided to Tada Game in a structured, machine-readable format where technically feasible.
Right to Object
Object to processing based on legitimate interests — including direct marketing. Marketing objections are actioned immediately upon receipt.
To exercise any of these rights, contact us at support@tadagame.bet with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and respond in full within 30 days. There is no charge for reasonable requests. Identity verification may be required before we can process your request to protect against unauthorised access.
10. Children's Privacy
Tada Game is strictly an adult platform. The minimum age to register and use any Tada Game service is 18 years. We do not knowingly collect or process personal data from individuals under the age of 18.
Where we identify or have reasonable grounds to suspect that a registered account belongs to a person under 18, we will immediately suspend the account, void any pending bets, and arrange the return of deposited funds (net of any winnings generated) to the payment source used. Identity documentation will be requested to confirm age before any funds are returned.
Parents and guardians who are concerned that a minor may have accessed Tada Game are encouraged to contact us immediately at support@tadagame.bet. We take these reports seriously and action them as a priority. Please also visit our Responsible Gaming page for guidance on parental controls and filtering tools that can restrict access to online gambling platforms at the device level.
11. Updates to This Privacy Policy
Tada Game will update this Privacy Policy when there are changes to how we collect, use, or protect your personal data — or when required by changes in applicable law. The effective date at the top of this page reflects when the current version was last revised.
When we make significant changes to this policy — for example, changes that affect what data we collect, how we share it, or your rights — we will notify you by email using the address registered to your Tada Game account, and display a prominent notice on the platform for at least 14 days before the changes take effect. For minor clarifications or corrections that do not materially change the practical meaning of any provision, we may update the policy without prior notice.
We recommend reviewing this page periodically. If you continue to use Tada Game after any update, you are accepting the revised policy. If you have concerns about any change, please contact our support team or, where the change is material and you do not wish to accept it, arrange closure of your account and withdrawal of any eligible balance.
12. Contact Us and Complaints
If you have any question about this Privacy Policy, wish to exercise any of your data rights, have a concern about how your personal data has been handled, or wish to make a formal privacy complaint, please contact Tada Game's dedicated privacy team.
- Email: support@tadagame.bet (use subject line: "Privacy Query" or "Privacy Complaint")
- Live Chat: Available 24/7 within your logged-in Tada Game account
- Response time: Privacy queries acknowledged within 24 hours, resolved within 30 days
For formal privacy complaints, please include your registered account email address, a description of your concern, and any relevant dates or reference numbers. We take privacy complaints seriously and will investigate each one fully. If you are not satisfied with how we handle your complaint, you have the right to escalate it to the relevant data protection or regulatory authority.
Tada Game's support team handles privacy queries in both English and Urdu. If you would prefer to communicate in Urdu, please indicate this at the start of your message and our team will respond accordingly.